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My name is Dave and I am a user researcher and Information Architect.

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I currently work at Charles Schwab in Austin, Texas, where I am a User Research Lead on the Discoverability team, working to improve navigation, search, and content strategy on Schwab's client site. I believe in the power of information to improve people’s lives, which is the motivation behind my work at Charles Schwab.

I have been practicing Information Architecture and User Experience for more than 16 years, building upon my academic training and background as a full-stack developer. Today, I continue to evolve my practice in the enterprise setting by adapting “traditional” user research and design activities for Lean and Agile approaches. (Spoiler alert: this is harder than it sounds. Haha.)

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My design practice has 3 focuses

  1. Organization - Creating order from non-order

  2. Clarity - Making things clear (Notice I did not say ‘simple' as the world is complex)

  3. People - I believe in human-centric approach to technology

And my work has of 3 practice areas

  1. Research; Both generative and evaluative testing methodologies

  2. Information Architecture - Structuring information for use in a search and browse environment 

  3. User Experience Design - Crafting experiences across channels

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I’ve held both Information Architect and User Experience Lead job titles. In each role I have performed the essential user-centric activities needed for building great user experiences: primary user research to inform design strategy, Information Architecture to organize content for use, and usability studies to vet designs.

Having been a front-end developer (XHTML/CSS/.NET) and database architect before getting into UX, I can speak “engineer” and enjoy collaborating directly with developers.

And having an advanced degree in social sciences, I look for bridges between theory and practice, the academic and the professional.

I have had the good fortune of working with companies like Quicken Loans, Ace Hardware, Anthropologie, Toys ‘R Us, Bath & Body Works, Dick’s Sporting Goods, The Children’s Hospital of Philadelphia, and David’s Bridal.

You can learn more about me on professional profile on LinkedIn.

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My work in user experience extends outside the workplace and into community organizing and professional organizations. Much of what I have learned about experience design has come from peers, so it has only been natural to spend time giving back to the community.

At the global level, I have been involved in organizing the Information Architecture Summit for more than a decade. I had the honor of co-chairing the 2017 IA Summit in Vancouver, Canada, a 5-day conference with more than 500 attendees. (The IA Summit is now the IA Conference.) At the local level, I have served multiple times as President of PhillyCHI (ACM SIGCHI), Philadelphia’s interest group for human-computer interaction.

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Colorblindness (aka Color Vision Deficiency)

Colour Blind Awareness

Color Accessibility Workflows by Geri Coady

The Island of the Colorblind by Oliver Sacks

Teaching UX Research

Measuring the User Experience by Bill Albert and Tom Tullis

Observing the User Experience by Goodman, Kuniavsky, and Moed

Just Enough Research by Erika Hall

Contextual Design by Karen Holtzblatt and Hugh Beyer

Practical Ethnography by Sam Ladner

It's Out Research by Tomer Sharon

Continuous Discovery Habits by Teresa Torres

How Customers Think by Gerald Zaltman

Mental Models by Indi Young

Designing Better Teams
Meeting Design by Kevin Hoffman
The Five Dysfunctions of a Team by Patrick Lencioni
Death by Meeting by Patrick Lencioni
Radical Candor by Kim Scott

Information Science
Information and the Information Professions: Selected Works of Marcia J. Bates, Vol. I by Marcia J. Bates 
Information Searching Theory and Practice: Selected Works of Marcia J. Bates, Volume II by Marcia J. Bates 
Information Users and Information System Design: Selected Works of Marcia J. Bates, Volume III by Marcia J. Bates 

Oil Painting
In the Studio: Postwar Abstract Painting online class at the Museum of Modern Art

Winsor & Newton Masterclass 


Philadelphia Museum of Art

Barnes Foundation

Museo Tamayo

Museo de Arte Moderno

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